QUALIFICATIONS SUMMARY
Change Management Analyst and member of the Association of Change Management Professionals with experience in change management, project management, business analysis, process improvement, technology solutions deployment, and organizational restructuring, dedicated to helping organizations develop change competency to achieve business results faster and more effectively.
- Demonstrated capacity to design and develop customized change management strategies and deliverables for projects, including assessments, communications, training, and support plans
- Highly focused and results-oriented in managing multiple simultaneous deadline-driven projects
- Able to build and maintain effective relationships with staff members at all levels of the organization to gain support for change and to complete collaborative tasks within established project timelines
- Proficient in Word, Excel, PowerPoint, Outlook, Access, Visio, Project, SharePoint, PeopleSoft, SQL, Acrobat, Photoshop, InDesign, Flash, Dreamweaver, HTML
PROFESSIONAL EXPERIENCE
| Change Management Analyst Kaiser Permanente/Mastech, Inc. – Oakland and Pleasanton, CA |
January 2011-present |
Provide business analysis in support of change initiatives throughout Northern California. Responsible for auditing and evaluating the change management process, and supporting communication planning and activities for a project implementation.
- Collaborate and coordinate with the Organizational Readiness team to develop a planned approach to current and upcoming changes in the organization
- Conduct change impact analysis to identify specific process, policy, metrics and skills impact to target audience groups
- Assist the Organizational Readiness team with communications and organizational action plans to address critical issues or opportunities
| Consultant – Change Management San Francisco School Alliance – San Francisco, CA |
July 2003-July 2010 |
Led a team to manage organizational change, including the implementation of IT systems (such as PeopleSoft), business process improvement, and organization restructure, to increase operational efficiency, reduce costs, and align department functions with strategic goals. Project managed the development of information systems to remain on schedule and within budget, while integrating change management activities into the project lifecycle. Conducted readiness assessments and performance evaluations, and presented results with regular updates to the project team, senior executives, and stakeholders.
- Facilitated large-scale transformations, such as the implementation of PeopleSoft, new budget management process, SharePoint, systems integration, and district-wide reorganization
- Analyzed stakeholder impact to anticipate barriers and mitigated risk by tailoring change management strategy and plans to employee needs and organizational culture
- Increased adoption of changes through critical executive sponsorship by preparing appropriate messages, talking points, and creating communications to build awareness via multiple channels/media based on audience, organizational needs, and project drivers
- Increased proficiency by developing training strategy and materials; delivered hands-on training and provided ongoing support by partnering with supervisors and super users for adoption and sustainability of new technology and processes
- Created metrics to assess the progress and effectiveness of change management strategy and process; adjusted plans accordingly to achieve change results and contributed to lessons learned
- Minimized resistance by leveraging the support of key executives, supervisors, and veteran staff as part of the sponsor coalition to engage and coach employees through individual transitions
| IT Specialist/Project Coordinator San Francisco Unified School District – San Francisco, CA |
August 2002-July 2003 |
Executed strategic and tactical functions to support the Director of the School Health Programs Department and improved operations for the high school interdisciplinary team. Developed integrated databases to capture and report data efficiently. Compiled and analyzed quantitative and qualitative data from feedback surveys for program monitoring, evaluation, and improvement. Accurately managed budgets for 11 Wellness Programs.
- Boosted morale and performance by creating quarterly newsletters highlighting Health Promotion Committee accomplishments
- Proactively resolved technical issues department-wide, and demonstrated leadership skills by training and mentoring other staff in technology applications and systems
- Successfully prepared federal, state, and local grant proposals
- Quickly earned a reputation for maintaining a positive attitude and producing high-quality work to be rehired as a consultant
| Web Operations Coordinator InFlowTech, Inc. – San Francisco, CA |
March 2000-May 2001 |
Directed daily operations; providing essential support to the company President and Operations Manager, and assisting with management of the warehouse and workers. Created spreadsheets and flowcharts of operational procedures followed by the company. Provided input to sales lead on solutions to streamline processes and documents for customers and vendors.
- Effectively maintained internet ordering system using quality assurance processes
- Saved production costs by accurately proofing composition and artwork of legal documents, bank checks, and business forms for clients
- Developed positive relationships with vendors to ensure successful production and shipment of orders, including overseas logistics
EDUCATION AND CERTIFICATION
| University of San Francisco, School of Management – San Francisco, CA | August 2011 to present |
| Golden Gate University – San Francisco, CA | August 2011 |
cum laude, Dean's List: 2008, 2009, 2010
| Prosci and the Change Management Learning Center – Aptos, CA | April 2011 |
| San Francisco State University, College of Extended Learning – San Francisco, CA | May 2001 |
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Created by Ly Pham Rivera.
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